HELP CENTER · 고객지원
InterpLoop Support
Need help using InterpLoop? Find answers below or contact the team with a question, bug report, or account issue.
Contact support / 문의하기
Use the form below to report an issue or ask for help. Include an email address in the form if you would like a reply. You do not need to sign in.
For your security, do not include passwords, API keys, private recordings, or sensitive personal information in your message.
오류나 문의사항을 보내실 수 있어요. 답변을 원하시면 문의 양식에 이메일 주소를 입력해 주세요. 비밀번호와 Gemini API 키는 보내지 마세요.
Frequently asked questions
My saved practices or expressions do not appear on another device.
Check that you are signed in to the same InterpLoop account on both devices. Practice materials and expression notes may be cached on the device where they were created. Do not delete your browser data or sign out of the device holding your only copy until the cloud sync has been confirmed.
Why do I need a Gemini API key?
InterpLoop uses your own Google Gemini API key for AI transcription and interpreting feedback. Create or manage a key in Google AI Studio. Never send your API key to support.
Does InterpLoop synchronize with Google Drive?
Google Drive export is optional. The expression notebook can export an Excel workbook to your connected Drive. That file is separate from InterpLoop account synchronization. Do not export an empty notebook over a workbook you want to keep.
How do I delete my account?
Sign in and use the account deletion option on the practice setup page. See the Privacy Policy for details on data retention and deletion.